Question 1

How do I book a villa?

Accepted Answer

Browse our collection, select your preferred dates and guests, then complete the booking form. For Instant Book properties, your reservation is confirmed immediately. For others, our team will review and confirm within 24 hours.

Question 2

What is included in the rental price?

Accepted Answer

The nightly rate includes use of all villa amenities, linens, towels, and basic supplies. A one-time cleaning fee covers professional cleaning before and after your stay. Some properties offer optional extras like chef services or airport transfers.

Question 3

What is the cancellation policy?

Accepted Answer

Standard cancellations made 30+ days before check-in receive a full refund minus a small administrative fee. Cancellations within 30 days are subject to partial refund based on timing. Full details are provided at booking.

Question 4

How does the deposit work?

Accepted Answer

A 30% deposit is required at the time of booking to secure your dates. The remaining balance is due 30 days before your check-in date. For bookings made within 30 days of arrival, the full amount is due at booking.

Question 5

Can I bring my pet?

Accepted Answer

Some of our properties are pet-friendly — look for the "Pet Friendly" badge when browsing. Please notify us at booking if you plan to bring a pet so we can confirm availability and any additional requirements.

Question 6

What time are check-in and check-out?

Accepted Answer

Standard check-in is from 15:00 and check-out is by 11:00. Exact times vary by property and are confirmed in your booking details. Early check-in or late check-out may be available on request.

Question 7

Is there a security deposit?

Accepted Answer

A refundable security deposit may be required for certain properties. This is collected before arrival and returned in full within 7 days of departure, subject to an inspection of the property.

Question 8

Do you offer concierge services?

Accepted Answer

Yes! Our concierge team can arrange airport transfers, private chefs, boat excursions, wine tours, spa treatments, and more. Let us know your wishes and we will create a tailored itinerary.

Frequently Asked Questions